Frequently Asked Questions
General
New Orleans, LA
You can do that by emailing info@casenthingz.com.
You can also text us at: 1-504-410-7440
Be sure to include your name and order number (if you placed an order) when contacting Case n’ Thingz.
Our operating hours are: Monday - Friday 8:00 a.m to 5:00 p.m. (CST)
Returns/Exchanges
Contact us using our customer service email returns@casenthingz.com and we will be more than happy to assist you.
Contact Case’n Thingz immediately to resolve the problem. You can do that by emailing returns@casenthingz.com.
Item must be returned back to Case 'n Thingz within 15 days. Contact returns@casenthingz.com to initiate a return. Include order number in subject line. Your email should include " I would like a refund". Once Case 'n Thingz respond to the email the refund process will begin. You must return the item in the same condition you received it, unused, with tags, and in its original packaging. Once the item is received and approved for a refund, your money will be refunded to original form of payment. After Case ’n Thingz issue a refund, please allow your bank or credit card company time to process and post the refund too.
Return Address
Case 'n Thingz
ATTN: RETURNS
PO Box 373
Marrero, LA 70073
Shipping
Please allow 3-5 business days to process and ship your order.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
We currently do not ship outside of the U.S.
Once your local delivery office deliver your package, it is then your responsibility to retrieve the package.